Rodeo Jewelers

Frequently Asked Questions

• I’m an international buyer, can I still order from RodeoJewelers.com?

  • Yes, provided that we verify your Shipping Address and Billing Address.

    Orders shipping to U.S. Territories may only be shipped via FedEx International Priority® and may require additional business days for delivery. Likewise, orders to APO/FPO ship via USPS and may also require additional days for delivery.

• I'm having problems completing an order. What do I do?

  • Please call our professional & courteous customer service center at 1-213-614-1818
    and we will be happy to assist you.

• What could delay my order?

  • Rodeo Jewelers is committed to protecting our customer's personal and financial information from being used in a fraudulent manner. We take many precautions in verifying the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment. Orders requiring non-standard ring sizing take up to 2 additional days to complete.
    
    For further assistance in determining the status of your order, you can check it online using our “Order Status link” or please call our service center at 1-213-614-1818.

• What if I need help placing an order?

  • We'll do everything we can to provide a hassle-free shopping experience for our customers. If you need help placing your order, please call 1-213-614-1818, 10 a.m. - 5 p.m. (PST) Monday - Friday.

• What if I have a question about my order, want to change it, or need to cancel it?

  • For questions about your order, call Customer Service at 1-213-614-1818 Monday-Friday 10 a.m. - 5 p.m. PST or send an email. If you created an account when you were checking out, you can check your status online. Just visit My Account to see information about your order.
    Unfortunately, we can't change your order once it's been submitted. We process orders very quickly - which is usually a good thing! We understand that everyone makes mistakes, however, so if you have questions about your order, please contact us and we will do everything we can to accommodate your needs.

• When will I be billed for my order?

  • Rodeo Jewelers will not bill you until your order has left our distribution center and is on its way to you.

    For further assistance in determining the status of your order, please call our customer service center at 1-213-614-1818.

• What if I need my ring to be sized?

  • Non-standard ring sizes require sizing. Standard size is 6.5 for ladies and 10 for men. Sizing takes up to 2 additional business days for processing. Not all rings can be sized. Check each product page for the size range available.

• If I don't know the correct ring size I need, what can I do?

  • Consult our ring sizing chart for tips on determining your size. If no size is selected, rings.

• How do I unsubscribe to your newsletter or e-mails?

  • Simply send an e-mail to sales@rodeojewelers.com requesting removal from our list or call our customer service center at 1-213-614-1818 and we will be happy to assist you.

• What determines the price of a diamond?

  • A diamond's value is determined by its cut, clarity, color, and carat weight..

• What is the difference between karat weights of gold?

  • 24K gold is 100% pure gold and is too soft for jewelry. Therefore, it is mixed with different alloys to increase durability and hardness. 18K gold is 75% pure gold and 25% alloys. Each karat is equal to roughly 4.17% of the total of the alloy.

• What is the difference between white gold and platinum?

  • White gold is pure gold that has been mixed with alloys to make it appear to be white. Platinum is a pure metal that is naturally white in color and is stronger and more durable than white gold. It is also more rare and, thus, more valuable.

• What is the difference between natural and cultured pearls?

  • A pearl is formed when an irritant, such as sand or a parasite, becomes lodged in the shell of an oyster. The oyster deposits layers of a semi-translucent crystalline material called "nacre" around the intruder, where it builds up in layers like the rings of a tree. This process of building up can continue for years, resulting in a pearl. In nature, pearls take many years to develop and often have irregular shapes. In any shape, natural pearls are rare and very costly. Cultured pearls are formed when an artificial irritant, like a round bead, is introduced into an oyster's body.

• Does Rodeo Jewelers sell treated gemstones?

  • Yes, most gemstones in the industry have been treated. Emeralds are oiled or waxed to enhance their color and increase their durability. All gemstones are usually heated to bring out a brighter color. Blue topaz may be treated with irradiation, and blue sapphires may be treated with diffusion. However, all treatments are designed to enhance the gemstone's natural beauty, and all are standard in the jewelry industry. Fine untreated stones are so rare, in fact, that they often come with a certificate stating such, and can cost more per carat than a fine diamond.

• What credit cards do you accept?

  • We take Visa, American Express, Discover, and MasterCard

• Do I have to sign in to make a purchase?

  • No, you can shop as a guest. Signing in will allow you to check the status of your order and help make your checkout faster on future purchases.

• Can I ship to an address that is different from my billing address?

  • For your protection, orders $1000 and above must ship to the billing address only. On orders under $1000 we will be happy to ship to a different address than the billing address. Keep in mind that we are unable to ship to P.O. Boxes and we only ship within the continental U.S.

• Is this a secure site? Is it safe to make purchases on this site?

  • Rodeo Jewelers is committed to protecting your personal information and providing a secure shopping experience. We use industry standard encryption and password protection technologies.

• Can I save my credit card information online?

  • To keep your personal information safe, we do not save credit card information online.

• Can I save my billing address and shipping information online?

  • Yes, you can set up an account and save shipping addresses.

• Do you offer gift packaging?

  • Yes, something as special as a gift from Rodeo Jewelers should come in a beautiful package. That's why we send all of our customers' gifts in our elegant jewelry box and bow at no charge absolutely free.

• Do you send gift receipts?

  • All Rodeo Jewelers online packages come with gift receipts that do not display the purchase amount. You can still use this receipt in the event you need to return or exchange your purchase. Just inform us this item should go out as a gift.

• How do I know if an item is in stock?

  • Look next to the large image of the product you're interested in. If it's available to purchase online, it will say "in stock."

• If a product is out of stock online, can I still buy it?

  • If an item is out of stock online, send us an email with the SKU no or give us a call.  It might be available in our factory or in transit to our warehouse.

• What if I don't order the right size ring?

  • Just send it back and we will change it for the right size you need. The charge for ring sizing varies according to the type of metal and whether it is a men's or women's ring.

• How do I know I'm getting a piece of high-quality jewelry?

  • Selling high-quality fine jewelry is one of our primary objective second to absolute customer satisfaction.  If you’re not satisfied, simply return the item and get a refund less shipping & handling.  Customized jewelry can not be returned.

• Are Rodeo Jewelers products guaranteed? What is the guarantee?

  • Rodeo Jewelers Guarantee is our promise to stand behind the quality of your purchase, to be there when you need us, to listen to your concerns and to create a comfortable, no hassle shopping experience from start to finish. You can read more about our comprehensive guarantee policy, which is virtually unmatched by any other jeweler.

• What are your shipping costs?

  • 3-Day Delivery - limited time offer FREE for all continental US orders.
    International Delivery for a flat rate of $35.  Expedited delivery available upon request for an additional charge.

• How quickly will my order ship?

  • We know you're excited about your purchase and we want to make sure you receive it quickly! If you order by 1 p.m. on a business day, your order will usually ship the same day, or the next business day.
    If ring sizing is required, it may add three to five business days to the normal delivery time. If you select 2-day shipping, we'll ship your ring within two business days after the ring sizing is complete. If you are in a hurry to receive your order, we'll be happy to send it overnight once the ring sizing is complete, via UPS for an additional shipping charges.

• How do I track my order status?

  • If you created an account during checkout, you can track your order status by visiting My Account. This is located at the top right of each page on our site. If you need additional information, you can call1-213-614-1818, 10 a.m. - 5 p.m. (PST) Monday - Friday.

• Do you ship to PO, FPO and APO boxes?
  • Please note that we are unable to ship to P.O., FPO and APO Boxes. We would like you to be aware of this as you place your order. We wouldn't want to ruin a very special surprise!

• Do you ship internationally?

  • Yes, provided we verify your shipping address and billing address. Additional time may be required for shipments to Alaska, Hawaii, and certain areas of the United States.

• What states do you ship to?
  • We ship to all states in the Continental US. Additional time may be required for shipments to Alaska, Hawaii, and certain areas of the United States.

• How do I know if my order has been shipped?

  • As soon as your order has shipped, we will send you an email letting you know.

• What is Rodeo Jewelers policy on conflict diamonds?

  • Rodeo Jewelers is committed to the ongoing global effort to stop the trade in conflict diamonds, a term that refers to diamonds that have been used to fuel decades-long wars and atrocities in many African countries, and that are suspected to have financed terrorist activities.
    Rodeo Jewelers is committed to upholding the highest human rights standards when purchasing diamonds and jewelry. We are also working with the industry to ensure that all members of the supply chain purchase diamonds that come from sources that meet the same high standards.
    

• What is your return policy?

  • Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 30 days.

    Please note that all jewelry returned must pass an inspection before we can issue any refund or exchange.

• How do I return a gift?

  • We will gladly exchange a gift you received for another item(s) or for store credit. Or we will be happy to refund the individual whose name is on the receipt, in the same method of payment used at the time of purchase. If the original purchaser paid cash, a check will be sent to the purchaser from our corporate office.

• When can I expect my refund?
  • Refunds made by corporate check are sent through mail. Please allow 10 business days for mailing. Refunds to a credit card or debit card are processed by our credit card processor daily and then forwarded to the appropriate banking facility for posting. Posting to your account my take 10-14 business days.

• How do I sign up for email announcements?

  • Never miss our latest catalog, new jewelry or exclusive clearance offers! Just click here to sign up for FREE email announcements and we'll keep you informed.

• How can I be removed from your email list?

  • When you receive your next email, just click the link in the bottom of the email and let us know you prefer not to receive future emails from us. This unsubscribe link is in every single email we send out. You can also call Customer Service at 1-213-614-1818 Monday-Friday 10 am-5 pm PST or send an email.

• Is your web site secure?

  • Protecting your personal information is a top priority at Rodeo Jewelers. Our secure server software (SSL 3.0) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
    Furthermore, we guarantee that every transaction you make through Rodeo Jewelers Online Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Rodeo Jewelers’ Online Store. CLICK HERE for more details.

• What is the credit card verification number?

  • The Security Code is a 3 or 4 digit number that now appears on your credit card. The security code helps ensure that the customer placing the order actually has the credit card in their possession, and that the credit/debit card account is legitimate. To find the Security Code, look on the back of your card. The code is the 3 or 4 digit number just above your signature.

• Will my personal information be shared with any third parties?

  • At Rodeo Jewelers, we value your privacy. It is our policy never to rent our mailing list or email list to anyone or any company - without exception!

• Can I save my credit card and billing information?

  • If you create an Account when you are checking out, we'll be happy to save your billing information. To ensure your credit card information is safe and secure, we do not save credit card information in your account.